Testimonials
I like to pride myself on the quality of my work. Here are some words from a few of my satisfied customers:
In honesty, originally, I chose the computer technician closest to my home. What a find! Punctual to the minute, pleasant personality, quick to sort the problem, sensible prices. Thank you Richard.
Christine Hammersley from Stone - 31 Jan 2024
Super service! From making the initial enquiry call to Richard to picking up a perfectly repaired laptop took no more than a few hours from beginning to end and Richard worked on the laptop the moment it was received. Very good on price too - I was quoted £50-70 and it ended up costing only £40. Highly recommend.
Nathan Davies from Stoke-on-Trent - 08 Jan 2024
I sent my desktop PC for a repair and CPU / cooler upgrade. Richard was fantastic, excellent communication and a speedy professional service.
Richard B from Stone - 13 Aug 2023
We would like to send a big thank you to Richard at HCSS for his patience, assistance and guidance in helping us to upgrade our outdated PC. He advised on a new system based on our needs and as well as doing the initial setup he transferred all required files/photos etc to the new PC. He was very professional and knowledgeable and we have no hesitation in recommending Richard to solve any computer issues or problems you may have.
Yvonne Leeson from Stone - 12 Jun 2023
What a guy always resolved the problem Totality reliable and trustworthy. Would highly recommend.
Alan Peter Morley from Stafford - 25 May 2023
Richard is a really efficient and pleasant person who is very willing and able to rectify your computer problems. I would definitely recommend him.
Madeleine Murphy from Stone - 23 Oct 2022
Richard gave us technical support yesterday (27th September). Issues with computer / printer also setting up a new tablet. He is super efficient. His knowledge is formidable. He resolved all issues. He even imparted information to us above and beyond the work he came to deal with. We would say a technical wizard. Thank you Richard.
W A Harrison from Stone - 28 Sep 2022
Can’t recommend H. C. S. S. Enough. Patience, professionalism and perseverance in the face of lost passwords, tens of thousands of emails to be deleted and apparent dead ends. All fixed with a smile and encouragement. Thankyou Richard.
Regina Kaniewski from Stone - 18 Aug 2022
Richard gave me excellent guidance on the purchase of a new windows 11 pc. He efficiently transferred relevant data from the old to the new pc and gave me excellent advice on how to use the new pc. His fees are very reasonable and he is very dependable and helpful. I have used Richard previously and will continue to do so in the future.
George Loizou from Newcastle-Under-Lyme - 20 Jul 2022
Absolutely top notch service, 10/10, called Richard up about my laptop in which the harddrive had broke, he was very helpful over the phone and gave me all my possible options and explained exactly what he would do, my laptop now runs like new, repair was very fast and efficient, incredibly happy with this service.
Mikey Silva from Stone - 21 Jun 2022
I had a problem with my old Dell home computer which Richard diagnosed very quickly over the phone. He gave me a number of options, associated prices and some good advice to help me decide how to proceed. We quickly agreed a plan and he sorted everything out within 3 days from drop off to collection. I would thoroughly recommend Richard.
Paul Beardmore from Stone - 25 Apr 2022
What a find; you're reliable, affordable, talented and the skilful solver of all my computer troubles. I just wanted to say a big, thank you.
Christine Hammersley from Stone - 09 Feb 2022
Richard helped me with scanning, attachments and uploading my files to onedrive. I found Richard professional and cost effective. I would certainly recommend his services.
Stephen Nathaniel from Stone - 07 Jan 2022
How refreshing to find someone as knowledgeable, helpful and accommodating as Richard. He gave great advice on what we needed to do and knowing that the PC upgrades were for a Christmas present he turned the job around in just a few hours. Excellent value for money considering the level of service received. Would 100% recommend. Karlton.
Karlton Rowley from Stone - 24 Dec 2021
Thanks for your patience Richard, excellent job you made it look so easy, I am very pleased.
James Watton from Stone - 10 Nov 2021
Used Richard's services today and am absolutely bowled over by the quality and speed of his work. I had managed to paint myself into a corner (unwittingly) and not only did he sort out my original problem of transferring data from an old laptop to a new AIO, using a WD hard drive but also put right the mess I had made in the first place! Richard, a million thanks to you - good to know you're available if the need arises again. Can't recommend highly enough.
Julia Ryan from Cheadle - 20 Aug 2021
Mr Keeling is the best! Nothing too much trouble for contacting and asking after computer concerns. Always goes above and beyond to resolve a problem. Highly recommended for all computer services.
Holistic Therapy at Captain's Den from Stone - 30 Jul 2021
Just this morning I rang Richard for some support with my laptop and he was absolutely super. He arranged a time for our consultation and was remotely able to carry out what needed to be done promptly and efficiently.
Dawn Shaw from Stone - 29 Jun 2021
Richard sorted my problem out on the telephone very quickly. I have now booked him in to do an overhaul of my computers which need some TLC.
Peter E-J from Stafford - 18 May 2021
Richard resolved a problem with my PC repeatedly failing to install required updates to Windows 10 that had defied all my own efforts at resolution. The work was completed in less than 24 hours from the PC being dropped off for attention. Communication both prior to and during the repair was excellent and the advice given about necessary steps in the repair and possible longer term issues with the machine was comprehensive, clear and straightforward. The service provided was excellent value for money.
Chris Dobbs from Stafford - 07 May 2021
I have been using Richard for several years with 2 home visits and one remote computer access. My computer which is 8 years old started to shutdown for no apparent reason and it contained a lot of work and programs etc. I contacted Richard and we decided that due to my computer's age it was a gypsies warning that things were going to get worse. So we decided to source a new computer. Richard looked at all of the specs for my requirements and what Richard found was a Dell Inspiron all in one 27", expensive, but fitted my requirements. Richard has since been to my house and managed to retrieve everything from my old computer and has reinstated everything onto the new computer without losing anything at all. I am very pleased with all of the first class work that Richard has done for me and the new computer has far exceeded my expectations. I would recommend Richard for all of your IT needs he never fails to deliver.
Michael Dolman from Rugeley - 20 Jan 2021
We had spent ages looking for the right IT service, Richard is so knowledgeable and helpful, he is polite and is very fair with his charges. He has helped with so many tasks from setting up a new PC system, IT security and helping with general IT issues, no issue is too big or small, he has set up such a good system that we need him a lot less than at first and now our IT runs smoothly, wish we had found him years ago, he is a gem and knocks spots off all the other IT services we have tried in the past, if you are unsure about using him take my word just get in touch, you won't be disappointed.
Deborah Foxley from Stafford - 14 Jan 2021
Richard installed a SSD in a laptop and a clean install of Windows 10. All done very efficiently in a few hours. Very pleased with his advice and service. Thank you Richard.
B Jones from Stone - 13 Oct 2020
Excellent service and well recommended. Fixed my computer remotely. Thank you so much.
Dal Grewal from Stafford - 16 Sep 2020
As always a very punctual response and my problem solved in a very short time at a more than reasonable cost. Excellent service cannot recommend too highly.
Joanne Boon from Blythe Bridge - 16 Sep 2020
Richard is a Genius. He gave my laptop a thorough update and rectified all the problems I was having with it. He's extremely gifted, talented and knowledgeable in all things PC-related. I'm so glad I found him. He's also very friendly, quick and polite, and I can't recommend him highly enough.
Dorothy Victoria Heath from Stoke-on-Trent - 30 Jun 2020
My requirement was not a straight-forward task and also required precision. Richard was dedicated, professional, and persevered 'beyond the call of duty' to deliver precisely what was specified. This is the second time that I have used Home Computer Services, and I have been impressed on both occasions. Thank you.
Graham Tranter from Stafford - 29 Jun 2020
Richard programmed my new computer from my old one. He takes the time to give necessary instructions to someone who ranks themselves as computer illiterate. Me! He is professional in his work, polite and smiley and always makes himself available in an emergency. Excellent value for money. Thank you, Richard.
Christine Hammersley from Stone - 16 Jun 2020
As ever I contact Richard when bedevilled by problems with my computer system. His response is and always has been exemplary, he is basically unflappable, his knowledge is profound and his charges are reasonable. I am from an age before computers and came late to the use of CAD and general word programmes etc now finding them indispensable. Richard is that voice of calm when disaster strikes and the system is down.
John Heath, MDB Architecture Ltd. from Stone - 16 Jun 2020
I am always impressed with Richard's knowledge. I would recommend his work, without any doubt.
Ann Jones from Stafford - 06 May 2020
I would highly recommend Richard for your computer repair needs. Reasonable prices, no fix no fee basis and most of all he is very helpful. Thank you Richard :).
Danny Jones from Stafford - 23 Oct 2019
My all in one computer ceased to function recently so I contacted Richard, gave him the symptoms and he told me the bad news -- my hard drive had failed but within 2days of taking it to Home Computer Support Services the computer was working - faster and better than ever - many thanks.
Roger Horton from Stone - 21 Jun 2019
I have been having a very frustrating time booting up programmes on my PC. Home Computer Services installed a solid state hard drive on the computer and the result has been amazing. Processes that could take over a minute to complete are now done instantly.
John David Thompson from Stone - 01 Jun 2019
My laptop needed a windows reinstall and repair following repeated system crashes and it wasn’t straight forward. This is where Richard came to the rescue and offered a very polite, informed and speedy recovery at a very reasonable cost. Would highly recommend if like me you are in need of PC assistance.
Simon Brookes from Stone - 22 May 2019
A great job and pleasurable experience.
Kevin Onions from Tittensor - 24 Apr 2019
Richard has helped me on numerous occasions, always with great professionalism and courtesy - as well as doing a great job. Highly recommended.
Ann Haigh from Stone - 19 Apr 2019
Called on Richard to fix a ‘dead’ computer. He came out, identified the problem, took away the computer, sourced and fitted the replacement parts and restored the computer to full working condition. The cost of repair was less than I had feared it may be. Throughout the process Richard kept me updated on progress and what the cost would be. Really nice genuine person. I would highly recommend Richard.
Andrew Beardmore from Stone - 12 Apr 2019
Richard responded quickly to my phone call. He came up with a solution which did not necessarily mean the biggest fee for him, but helped me immensely.
Mike Hogan from Stone - 08 Apr 2019
Efficient, no time wasted, very knowledgeable.
Stephen Brown from Stafford - 15 Mar 2019
I had a prompt and informative response to my concerns regarding my laptop. Following the diagnostic assessment Richard explained fully the results of the assessment and what work was required to repair and improve the efficiency of the laptop. I was informed of the cost and Richard contacted me several times to discuss the progress of the repair. I was very pleased with Richard's services and his very pleasant manner, his patience when discussing the repair (I'm not very competent with computers!) and his experience, knowledge and skills are excellent. I have previously used other local technicians, however, I will now contact Richard if I have any future problems. I have already recommended him to my friends. Excellent service, thank you.
Dianne Yeadon QVSA, MBE from Stone - 06 Mar 2019
Richard helped me out straight away, dropped my laptop off with him and he had everything done and more. Would not hesitate to highly recommend Richard to fix all your IT problems. Fantastic job Richard.
Ann Roberts from Stone - 06 Mar 2019
Friendly, helpful, informed, efficient, effective - all you need when a computer and printer won't co-operate! Good advice given also.
Elaine Johns from Stafford - 24 Jan 2019
Home computer support services - Richard offers a bespoke service to his customers, his knowledge and ability to fix issues with computers is refreshing. He offers a prompt appointment service and in an emergency will talk through a resolution or offer a remote service.
I highly recommend any private or business to contact HCSS.
Carol Horsley from Stone - 18 Jan 2019
Quick and effective. Makes problems vanish!
Set up new computer, arranged for old material to be deleted and established systems for my photographic interests.
Bit heavy on the coffee though!
Peter from Stoke-on-Trent - 14 Jan 2019
Over the last few years Richard has solved a number of problems with both my iPhone and Apple Mac. Including transferring photos. A new router. Down loading all the info from old computer to new…without his assistance I wouldn't be able to function in this digital age. (unless the grandchildren came to stay) which would be more expensive.
Michael John Roper from Stone - 12 Jan 2019
HCSS provides support for our computing needs and Richard is always at the end of the phone whenever we have needed his assistance. HCSS will go out of their way to provide support at crucial times and explain things clearly and effectively.
Oulton Abbey from Stone - 20 Dec 2018
I have used Richard from Home Computer Support Services for five years now. He is always willing to advise over the phone to avoid a call out if possible. If called out he works to minimise his time and therefore costs to me. I last used him two weeks ago to diagnose that I needed a new computer, he advised of a good purchase which he set up for me transferring over all my relevant files. Always very pleased with his friendly competent manner and the service provided.
Geoff Biggin from Stafford - 19 Dec 2018
Always very quick to respond to calls for help with pc problems. Very professional and knowledgeable and will work at a problem until it is solved. Friendly and supportive. Would certainly recommend - you would not regret it for great support and peace of mind.
Maxine Buchele from Gnosall - 19 Dec 2018
Richard has solved all of our IT problems for over two years now (and there have been many) in a prompt and professional manner to our complete satisfaction. These tasks have included advice when we were scammed, equipment installation, tuition, installing security software and hardware, upgrades and simply enabling us to understand and get the best out of our IT devices.
David and Liz Cox from Stafford - 19 Dec 2018
Excellent service. My call was answered immediately. The two problems I had were resolved quickly and clearly. Thank you. I am very grateful.
Graham Garner from Stafford - 18 Dec 2018
The service is excellent. Always there when I need any help. And sometimes that can be quite often. Also very good value for money. Don't know what I would do without this service as I am not very good at solving computer problems on my own.
Mrs Doreen Croll from Stone - 18 Dec 2018
I can totally depend on Richard to sort out any computer problem in the full knowledge that he has MY Best interest at heart. Fast, courteous service.
Brian Whiting from Stone - 18 Dec 2018
Richard Keeling was recommended to me by a local Architectural practice. I work on my own as General Manager for a national charity, the Timber Trades Benevolent Society (Reg no 207734) administering financial assistance to retired and sick members of the Timber industry. Richard has been invaluable with a recent updating of my computer and installation of a new version of my charity software. Excellent and efficient service.
Ivan Savage from Stone - 18 Dec 2018
What a knowledgeable and friendly guy. Nothing is too much trouble. I have spent a long time trying to find IT support from someone who actually understands our issues and how to resolve them. He supports 8 PC's via actual visits or remotely, he has never been unable to help, the amount of issues are too varied to note from setting up a tablet to installing a 'state of the art' plotter and helped to build our IT equipment to suit our needs, along with all the other issues one faces with IT. I would recommend Richard 100%.
Deborah Foxley from Stafford - 07 Dec 2018
We have used Richard for nearly ten years in our business and he is our longest serving supplier and our provider of IT services, nothing is too much trouble from actual support, to advice on what kit to buy. Do yourself a favour and call him. Use the voucher he has provided for an initial discount. You will not be sorry!
Chris Dorrell from Stafford - 23 Nov 2018
Excellent advice and support for me when my old Windows 7 PC started to become unreliable. I decided to purchase a new computer and I followed Richard's advice. Richard was able to transfer all my data to the new PC and talk me through becoming familiar with Windows 10. He also spotted a problem with the cable and suggested I use WiFi instead. It is certainly much quicker. Excellent service.
George Loizou from Newcastle - 20 Dec 2017
Found Richard on line after reading the testimonials! He got my pc working in no time! Very reasonable as well! I would definitely use him again!
Madeleine Wilson-hart from Stone - 19 Dec 2017
Great job - Many thanks Richard!
Mark Bosier from Stone - 15 Nov 2017
Excellent rapport between engineer and self. So many thing were explained to me by Richard as he was 'curing' the faults on my laptop. I was in a pickle and he sorted me out. Well worth the money!
Mrs Christeen Whitehall from Stone - 11 Sep 2017
No hesitation in recommending Richard from HCSS. He is invaluable to our company whenever we have computer issues. He is prompt, reliable and trust worthy.
Andrew Heath Ltd from Stone - 18 Aug 2017
Superb. Knowledgeable, helpful and prompt. I can highly recommend HCSS.
Jenny Smith from Stafford - 08 May 2017
We are a large vaccine supply company that required help with setting up our systems.
I have worked with Richard for the last couple of years as we needed expert advice on installing a temperature monitoring device which was beyond our skill set.
Richard has been invaluable in offering ongoing support for us in ensuring we are compliant. We have faced several challenging situations beyond our control and in each case Richard offered us immediate and comprehensive advice. We cannot recommend him highly enough.
David Hodson Jnr from Whitchurch - 18 Apr 2017
Thanks Richard, my Laptop is better than new, you are a genius.
Peter Cartwright from Stone - 20 Jan 2017